Online Support
Use the Seveno Forum to communicate with other users. View solutions to common issues, tips, instructions and trouble shooting.
The forum was created to establish an open, international discussion of Seveno products users from all facets of the environmental industry. Share your own knowledge and experience and learn from others. Join in the discussion, find out more about product capability or get an answer to your questions.
To gain access to the forum please contact Seveno directly.
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Ongoing Product Development
In addition to product support Seveno is committed to ongoing product
development by way of regular Updates and Upgrades.
The
difference between updates and upgrades
Product UPDATES
Seveno is releasing regular FREE product updates which add small
functional enhancements and fix bugs.
Maintenance updates are signified by minor version number increments.
For example, a maintenance update from version 2.0 would be 2.01,
2.02, etc.
To check what version number you are currently using, click on the
Help, About menu for the product.
You can then logon to the Seveno website and check what
updates are available to download.
If you connected to the Web while running DataSight, you can also
click Tools, Check for Update
on the DataSight Menubar. This will give you the option to download
and install the latest update.
Product UPGRADES
Upgrades are made generally every 12 months. Upgrades are revisions that involve extensive development work to provide significant enhancements to a product.
Upgrades are often accompanied by new documentation and are signified by an increment in the version number following the decimal point. For example, an upgrade from version 2.7 would be labeled 2.8. Upgrades are free for users who have subscribed to the Seveno Upgrade Protection Plan. Otherwise they are purchasable.
Upgrade Protection Plan (UPP)
On payment of an annual subscription for each Seveno product, you
receive free full version upgrades of that product for 12 month
period following UPP purchase. You can buy UPP with the software,
or later through your nearest distributor. If you don’t have
UPP you can still purchase upgrades through your distributor.
Upgrade Protection is priced at of 15% of the recommended retail
price of the software.
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